Terms of Trade

1.1. We accept orders by email, fax or phone. Orders placed prior to 12 noon can generally be shipped same day. Sydney Metro orders can usually have same-day delivery for orders placed before 12 noon, but this can not be guaranteed.

1.2. Goods will not be dispatched if the orders have not been paid for prior to shipping.

2.1. We accept payment of MasterCard and Visa on order. We also accept payment by direct deposit or cheque, which must be received prior to shipment of your order.

2.2. If goods are shipped prior to payment, then the customer agrees to reimburse Trade Health for all costs incurred by Trade Health in respect of collecting any of the customer’s overdue accounts, including costs incurred as a result of entering the customer’s premises to reprocess the goods, costs of any collection agency engaged by Trade Health or Trade Health’s legal fees.

3.1. Risk in the goods passes to the Customer when the goods are delivered to the Customer’s premises.

3.2. Title to the goods passes to the Customer on payment by the Customer of the purchase price for those goods and all delivery and insurance costs in relation to the goods.

4.1. Claims for damages, shortages or incorrect goods must be made in writing within 48 hours of receipt.

4.2. Return of incorrectly dispatched goods must be made within two weeks of invoice/dispatch date in order to qualify for a credit.

5.1. Trade Health Pty Ltd will offer a choice between a refund or re-supply of goods in the following situations:

5.1.1. The customer can demonstrate that the goods never arrived. This must first be substantiated with the courier company. If the courier company can prove that the goods were received by producing a signed delivery docket then no refund shall be given.

5.1.2. The customer can demonstrate the goods were damaged due to faulty packaging,

5.1.3. In the case of Credit Card refunds, Trade Health Pty Ltd will only refund back to the original card used to purchase the goods. Under no circumstances will a refund be made to a credit card if the goods were originally purchased using another method of payment.

6.1. All prices may be subject to change without notice.

6.2. These terms and conditions may be subject to change. Changes to terms will be shown on our current invoices, pricelists & order forms.